Complaints / Return of purchased goods

Please note the following information about a complaint or returning correct handle, so that we are able to process the return as soon as possible and to meet the repair or warranty or condition:

1 Please send the goods always complete with accessories, so how did you get this from us.

2 Make sure you have with a detailed description of the fault and a copy of the receipt of the return.

3 Send the product as a package or letter to us (DHL, DPD, GLS, Hermes, German post office, etc.)

Shipments without freight prepaid will not be accepted without exception by us!

4 For the return please use this PDF form or Word file

Return address:

Hoopomania GmbH

Großmehringer Str. 5

85092 Kösching

Germany

Please fill out the highlighted fields below the returns note and put this in your shipment.

Insert your return, a copy of the invoice.

Please note that this manual does not refer to your revocation rights and is for information only.